Cancellation policy

CANCELLATION POLICY

Some pieces in our store are sold as pre-orders or as part of a limited drop.
This policy explains how you can change or cancel those orders.

HOW OUR DROPS WORK

PROLURE produces in small runs. When a drop closes, we place the production
order for exactly what was bought — nothing is held in a warehouse. That is why
delivery takes 3–4 weeks, and it's the reason the cancellation windows below
exist where they do.

STANDARD ORDERS

You can cancel any order for a full refund within 24 hours of placing it, as
long as production has not started. Email contact@prolurebrand.com with your
order number.

After production starts we can't cancel an order. All sales are final — see our
Refund Policy.

PRE-ORDERS

A pre-order is a piece you buy before it exists. We may take full payment at
checkout, or a deposit with the balance charged before the piece ships.

- You can cancel a pre-order for a full refund any time before the pre-order
  window closes. That's the point production is ordered.
- Once the window closes and production has started, the order can't be
  cancelled and deposits are non-refundable.
- Once a pre-order has shipped, our Refund Policy applies: all sales are final,
  except for pieces that arrive damaged, defective or incorrect.

Pre-order ship dates are estimates. If a date moves we'll email you. A delay is
not on its own grounds for cancellation once production has started.

IF WE CANCEL

If we can't produce or deliver a piece, we'll cancel it and refund you in full,
including any shipping you paid, back to your original payment method.

CHANGING AN ORDER

Need a different size, or sent the wrong address? Email
prolureofficial@gmail.com within 24 hours of ordering and we'll change it if we
can. Once production starts, sizes are locked.

Questions: contact@prolurebrand.com