SHIPPING:

How long does shipping take?
Standard shipping takes 3–4 weeks after your order has been processed.

Do you offer expedited shipping?
Yes. Expedited shipping takes 2–3 weeks after processing.

When will I receive tracking information?
Once your order has been shipped, you will receive a confirmation email with tracking details.

WASHING:

How do I properly wash my Prolure pieces?
To keep your garments in the best condition:

• Turn items inside out before washing
• Wash in cold water
• Use a gentle cycle

How should I dry my clothing?
Dry on low heat to prevent shrinking and preserve the quality of the fabric.

Privacy 

How do you use my information?
When you provide your email or phone number, you agree to receive SMS and email updates from Prolure. 

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/wu8y0z-zb/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/wu8y0z-zb/privacy_policy).

We only use this information to:

• Notify you about new drops
• Share upcoming releases
• Provide exclusive updates and offers

Your information is never sold or misused, only used to keep you connected with Prolure.

STORE POLICY: 

Yes. ALL SALES ARE FINAL. Please make sure to carefully read product descriptions and double-check your order before purchasing.

What if my package is lost or stolen?
Prolure is not responsible for lost or stolen packages. Once your order has been shipped, it is in the hands of the carrier. We do not offer refunds or exchanges at this time. Please contact prolureofficial@gmail.com for further help with your order. BY PURCHASING AND USING OUR WEBSITE YOU AGREE TO THESE TERMS AND CONDITIONS.