Refund policy

RETURNS & REFUNDS

All sales are final.

PROLURE produces in small runs. Pieces are made after a drop closes rather than held in stock, so we are not able to offer returns, refunds or exchanges for change of mind, fit or sizing.

Before you order, please:
- Check the size chart on the product page. Measurements are listed for every piece.
- Read the fit notes. Most of our cuts are intentionally oversized.
- Email us at prolureofficial@gmail.com if you are unsure about sizing. We would rather answer a question than have you receive the wrong size.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or is not what you ordered, email prolureofficial@gmail.com within 7 days of delivery with your order number and photos of the item and packaging. We will replace it or refund it, at our discretion, and cover return shipping where a return is needed.

Distressing is not a defect. Several pieces — including the Doomsday Denim — are intentionally distressed. Loose threads, frayed edges and camo underlays are part of the design and will develop further with wear.

LOST OR STOLEN PACKAGES

Once a package is marked delivered by the carrier, PROLURE is not responsible for packages that are lost or stolen. If tracking shows a problem before delivery, contact us and we will open a claim with the carrier.

CANCELLATIONS

Orders can be cancelled for a full refund within 24 hours of purchase, provided production has not started. Email prolureofficial@gmail.com with your order number.

Questions: contact@prolurebrand.com